Holistic assessment of call centre performance
نویسندگان
چکیده
منابع مشابه
Integrating the Population Perspective into Health System Performance Assessment (IPHA): Study Protocol for a Cross-Sectional Study in Germany Linking Survey and Claims Data of Statutorily and Privately Insured
Background Health system performance assessment (HSPA) is a major tool for evidence-based governance in health systems and patient/population-orientation is increasingly considered as an important aspect. The IPHA study aims (1) to undertake a comprehensive performance assessment of the German health system from a population perspec...
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Accountability concerns in language education call for the development of more valid and authentic measures of assessment. In light of these concerns, performance assessment has received increasing interest in the context of teacher education programs and teacher licensing over the last decade. In Iran, a recent policy adopted by Farhangian University aims at assessing the professional competen...
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The methods of assessing the individuals’ performance usually applied in practice are based on principles of the bivalent logic (yes-no). However, fuzzy logic, due to its nature of including multiple values, offers a wider and richer field of resources for this purpose. In this paper we use principles of fuzzy logic in developing a new method for assessing the performance of groups of individua...
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BACKGROUND Novel approaches to preoperative assessment and management before elective surgery are warranted to ensure that a sustainable high quality service is provided. The benefits of a call centre incorporating an extended preoperative electronic checklist and phone follow-up as an alternative to a clinic attendance were examined. METHODS This was a pilot study of a new method of patient ...
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Introduction:The present study aimed to compare self-assessment forms of coursework taught in the school of public health at undergraduate, graduate, and postgraduate levels and students’ evaluation of the performance of the faculty members at these levels.Methods: The subjects in this cross-sectional study were the faculty members and students of the School of Public Health and Nutrition, Shir...
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عنوان ژورنال:
- IET Networks
دوره 6 شماره
صفحات -
تاریخ انتشار 2017